Microsoft Teams Direct Routing

Over recent years, employees have increasingly been requesting flexibility in terms of their working environments, to help them better manage their time and improve their work-life balance. Now in the current climate, it’s become essential to make sure office tools are set up to allow staff to continue working effectively while away from the traditional office environment.

Consequently, unified communication platforms such as Microsoft Teams and Office 365 are now vital solutions for a large number of organisations, enabling internal communication and collaboration. And with the right integration systems, these tools can also be used to manage external telephone calls.

Many businesses have deployed standalone technologies and software to address their IT and Telephony requirements. But these organisations are now realising that these systems are disjointed, with business continuity plans being difficult and time consuming to manage.

Here we’ll look at one of the innovative ways employees can communicate effectively when working remotely, enabling flexible working and addressing business continuity challenges.

Microsoft Teams and DMC Direct Routing

Though our bespoke group communication platform – DMC Connect – we’re offering flexible alternatives to Microsoft Calling Plans. Our Microsoft Teams Direct Routing is a custom made, flexible and cost-effective solution, allowing workforces to make external calls directly from Microsoft Teams.

Any company using Microsoft Teams as their unified communications tool can implement Direct Routing to gain a better return on investment. It enables increased functionality and improved cost savings, with little to no capital investment.

Teams Voice enablement

Enable full PSTN breakout to the public telephone network

Trusted provider

Operational excellence backed by the UK’s #1 VoIP provider

Reduce telephony bills

Lower cost alternative to Microsoft Calling Plans – maximise existing 365 license costs

Cloud-based, no CAPEX

No expensive outlay as there’s no need for traditional hardware

DMC Basic

(Equivalent to SIP trunks into Teams)

Direct Numbers for each user.

Transfer calls between users.

Basic call handling features – Transfer, Hold, Menus, Ring Groups and Voicemail.

DMC Advanced

Call Manager in front of the SIP trunks.

Call Recording.

Same feature set as Microsoft Teams.

Can use the DMC Integrator to connect into third party CRM systems.

Mixed deployments of Teams and DMC Connect users.

Use low cost SIP handsets in low volume environments such as academic or public areas where Teams integration is not needed.

Use DECT solutions and other traditional calling features.

DMC Hybrid

DMC Connect + Teams.

Call routing is performed by the DMC Connect platform.

Users can then use the Teams client as their softphone.

Download the Microsoft Teams Direct Routing guide