General
This section describes general error messages, not related to a specific function.
Load paper.
Cause 1
Printing cannot be performed because the paper has run out.
Remedy
Cause 2
The paper drawer is not correctly inserted into the machine.
Remedy
Insert the paper drawer in all the way. (See "Loading Paper into a Paper Drawer.")
The most proper size A4 is not available.
Cause 1
The optimal paper size selected with automatic paper selection is not loaded.
Remedy
Load paper of the displayed size.
Cause 2
[Paper Drawer Auto Selection On/Off] is set to 'Off'.
Remedy 1
Manually specify the paper drawer.
Remedy 2
Set [Paper Drawer Auto Selection On/Off] to 'On' for the paper drawer in which the displayed paper size is loaded. (See "Enabling Paper Drawer Auto Selection.")
Cause 3
A paper type not supported by automatic paper selection is loaded.
Remedy 1
Manually specify the paper drawer.
Remedy 2
Set [Consider Paper Type] in [Paper Drawer Auto Selection On/Off] to 'Off' when copying. (See "Enabling Paper Drawer Auto Selection.")
This paper size/type cannot be used with features that require the duplex unit.
Cause
[Print Priority] is set in [Switch Feed Method] in [Function Settings] (Settings/Registration). Since this function uses the duplexing unit, paper sizes and types that cannot be used with two-sided printing, such as Heavy 4, cannot be fed.
Remedy
Cancel the job. Execute the job again after setting [Speed Priority] in [Switch Feed Method]. (See "Matching the Print Side for 1-Sided and 2-Sided Printing.")
Set the paper guide indicated by arrows again, or check Paper Size Group for Auto Recognition in Drawer under Settings/Registration.
Cause 1
The position of the paper drawer guides is incorrect for the loaded paper size.
Remedy
Adjust the position of the paper drawer guides in accordance with the loaded paper size.
Cause 2
The actual size of the loaded paper does not match the paper size specified in [Paper Size Group for Auto Recog. in Drawer] in [Preferences] (Settings/Registration).
Remedy
Re-configure [Paper Size Group for Auto Recog. in Drawer] in accordance with the actual size of the loaded paper. (See "Setting the Paper Size Group for Auto Recognition in the Paper Source.")
Return the originals to their correct order, then press the [Start] key.
Cause
Scanning stopped because an unspecified problem occurred in the feeder.
Remedy
Return the originals to their correct order, place them in the original loading area of the feeder again, and press (Start).
Return the originals to their correct order, then press the [Start] key. (The data size of the scanned original exceeded the limit. Settings will be automatically corrected and the originals will be scanned again.)
Cause
Scanning was cancelled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
Remedy
Scan the originals again from the first page. If you still cannot scan the originals, you may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
Scanning was canceled because the data size of the scanned original exceeded the limit. Scanning may be possible if sharpness is reduced, or Original Type is set to Text.
Cause
Scanning was cancelled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
Remedy
You may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
Place the original on the platen glass.
Cause
A mode requiring an original to be placed on the platen glass is set. There is no original on the platen glass.
Remedy
Place the original on the platen glass.
Remove the original from the platen glass.
Cause
An original remains on the platen glass.
Remedy
Remove the original remaining on the platen glass, and place the original again.
Remove the original from the feeder.
Cause
There is an original loaded in the feeder and on the platen glass when a mode that cannot scan originals loaded in the feeder is set.
Remedy
Remove the original from the feeder.
Original scanning area (thin glass strip) is dirty.
Cause
The original scanning area (thin glass strip) is dirty due to dust and grime.
Remedy
Replace toner cartridge. (Black)
Cause 1
Printing cannot be performed because the displayed colour of toner runs out.
Remedy
Replace the toner cartridge of the displayed colour. (See "Replacing the Toner Cartridge.")
Cause 2
Printing cannot be performed because the toner of the displayed colour has not been mixed thoroughly.
Remedy
Take out the toner cartridge of the displayed colour, shake it well, and then insert it again.
Replace toner cartridge. (Black & White copying is possible.)
Cause
Colour copying is not possible because the displayed colour of toner is running low.
Remedy
Replace the toner cartridge of the displayed colour. (See "Replacing the Toner Cartridge.")
Insert the toner cartridge. (Black)
Cause
The toner cartridge of the displayed colour is not inserted correctly.
Remedy
Insert the toner cartridge correctly. (See "Maintenance.")
Check the remaining toner. Printing is possible while toner remains.
Cause
The remaining toner is running low.
Remedy
Press [Status Monitor/Cancel] → [Consumables] on the touch panel display → confirm which toner is running low in <Others>. Next, prepare the new toner cartridge. For instructions on viewing the remaining toner, see "Checking the Status of Consumables and Other Information".
Black toner is low. Replacement not yet needed.
Cause
The displayed colour of toner is running low.
Remedy
Place an order for the toner cartridge of the displayed colour. Do not replace toner cartridges until the message <Replace toner cartridge.> appears. This message may not be displayed depending on your contract.
A toner cartridge of the wrong color may have been inserted. If this toner cartridge is used, a malfunction may occur. Check the inserted toner cartridge.
Cause
The colour of one of the inserted toner cartridges may be incorrect.
Remedy
For instructions on resolving this problem, see "Replacing the Toner Cartridge."
A toner cartridge with the wrong item number is inserted. If this toner cartridge is used, remaining toner information cannot be detected properly.
Cause
A toner cartridge with the wrong model number may be inserted, or the toner cartridge may have been damaged.
Remedy
For instructions on resolving this problem, see "Replacing the Toner Cartridge." For instructions on checking the model number of the toner cartridge, see "Consumables."
Cannot recognize the drum unit.
Cause
The drum unit that was loaded may be damaged or not a genuine Canon product.
Remedy
Contact your local authorized Canon dealer.
Adjusting gradation... Wait a moment.
Cause
The machine is performing automatic adjustment.
Remedy
Wait a few moments. When the adjustment is complete, printing will automatically resume.
Preparing for color printing. Please wait.
Cause
The machine is performing an automatic adjustment.
Remedy
Please wait for a moment. Colour printing resumes automatically when the adjustment is finished.
Performing multiple jobs...
Cause
Multiple jobs such as print jobs or scan jobs are being executed while performing the scan operation.
Remedy
Wait a few moments for the machine to resume the scan operation.
Check that covers are closed.
Cause
The cover of an optional equipment is open.
Remedy
Check whether the cover of the inner finisher/staple finisher/booklet finisher is closed.
Load staples into the stapler unit.
Cause
There are no staples in the staple cartridge of the stapler unit in the inner finisher/staple finisher/booklet finisher.
Remedy
Replace the staple cartridge of the inner finisher/staple finisher/booklet finisher. (See "Replacing the Staple Case (Inner Finisher-G1)" and "Replacing the Staple Case in the Stapler Unit (Staple Finisher-U1/Booklet Finisher-U1).")
Eco (Staple-Free) cannot be used. (Call service rep.)
Cause
The Inner Finisher-G1 is damaged.
Remedy
Contact your local authorized Canon dealer.
Remove the paper from the output tray.
Cause
Previous prints remain in the tray.
Remedy
Remove the paper that remains in the tray. Printing will start or resume automatically.
Remove the paper from the booklet tray.
Cause
Previous prints remain in the tray.
Remedy
Remove the paper that remains in the booklet tray. Printing will start or resume automatically.
Load staples into the saddle stitch unit.
Cause
There are no staples in the staple cartridge of the saddle stitcher unit in the Booklet Finisher-U1.
Remedy
The Dept. ID or PIN is incorrect.
Cause
The entered Department ID or PIN is incorrect.
Remedy
Contact the System Manager for the department to find out the Department ID/PIN.
The hard disk needs to be replaced. (Call service rep.)
Cause
The hard disk is damaged or is not attached.
Remedy
Contact your local authorized Canon dealer.
Waste toner container full.
Cause
The waste toner container is almost full.
Remedy
Prepare a new waste toner container.
Check the waste toner container.
Cause
A problem occurred in the waste toner container.
Remedy
Check that there are no problems with the waste toner container.
Replace the waste toner container.
Cause
Printing cannot be performed because the waste toner container is full.
Remedy
Replace the waste toner container. (See "Replacing the Waste Toner Container.")
Waste toner is near full. Replacement not yet needed.
Cause
The waste toner container is almost full.
Remedy
Prepare a new waste toner container.
Insert the waste toner container.
Cause
A waste toner container is not inserted into the machine.
Remedy
Insert a waste toner container.
Insert the drum unit. (Black)
Cause
The drum unit of the displayed colour is not inserted correctly.
Remedy
Insert the drum unit correctly. (See "Replacing the Drum Unit.")
Replace the drum unit. (Black)
Cause
The drum unit of the displayed colour has reached the end of its service life.
Remedy
Replace the drum unit of the displayed colour. (See "Replacing the Drum Unit.")
Set the fixing assembly.
Cause
The fixing assembly is not attached correctly.
Remedy
Attach the fixing assembly correctly.
Staples are jammed.
Cause
There is a staple jam in the stapler unit.
Remedy
Open the front cover of the finisher, and remove the jammed staples. (See"Clearing a Staple Jam in the Inner Finisher-G1 (Optional)" and "Clearing a Staple Jam in the Stapler Unit.")
Load staples into the stapler unit.
Cause
There are no staples in the staple cartridge of the stapler unit in the finisher.
Remedy
» Problem Solving » List of Error Messages » General
0R9S-0KK