Our Approach

Our approach

Sales advice

Integrity is the cornerstone on which our sales team is built. All our consultants are highly trained to first understand your business, then fully understand your document requirements before recommending the optimum solution from our range of copying, printing and scanning products. If we do not have the right solution for you, we will tell you that!

Our goal is always to improve the impact of the documents you produce while increasing your staff efficiency and whenever possible saving you money as well.We appreciate that whilst you want to receive a premium service you do not wish to pay a premium price. Condor is part owned by Canon UK and the preferential pricing we receive is passed on to our customers to ensure we are always competitive.We aim to become a valued and trusted partner in your business helping you to achieve your goals.

Training

Selecting the right product is only the start. Today’s multifunctional products can bring time and cost saving benefits to an organisation, but only if staff are confident using them to the full. At Condor we ensure that thorough product training is given on installation and then backed up whenever a refresher is needed throughout the life of the machine.

After sales service

With a Canon made product you can be confident of the build quality. To maintain the product performance and minimise breakdowns we conduct a rigorous routine maintenance programme. When failures do occur our high technician to customer ratio ensures we can be on site quickly.

We only employ the very best engineers in the business and this helps us correctly diagnose and rectify faults at the first attempt. All our engineers carry a comprehensive spare parts stock of genuine canon product to ensure repairs are not delayed. We are almost unique in the industry in that our engineers are not incentivised to fit spare parts sparingly.

Our technician performance is measured by customer satisfaction. On all new equipment our service agreements come with a five year total satisfaction guarantee agreement which gives you total peace of mind. The combination of Canon quality product and our passion for training and service excellence means you can always be confident of a strong return on your investment.

Don’t take our word for it, please visit the What our customers say section of the site.

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Condor Office Solutions for photocopiers and printers in Southampton, Portsmouth, Bournemouth, Basingstoke, Winchester, Poole, Andover, Chichester, Salisbury, Hampshire and Dorset.