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We have over 400 collective years experience in this industry and like to think we are experts in our field.

FAQs

Am I better off leasing or buying my new copier?

There is no straightforward answer to this one. It all depends on your company circumstances. The main benefits of leasing are that it’s good for cash flow and is also very tax efficient (assuming you are profitable). If you have bags of money and are unprofitable (An unlikely combination I grant you) then purchasing is the best option. Leasing also tends to be more flexible than purchasing but many suppliers exaggerate the extent of this flexibility. In summary most companies, and also most accountants, lease this type of equipment. It is not the best option in all circumstances however so please feel free to speak in detail with a member of our team. Whilst leasing is normally a good idea there are also a number of pitfalls which we can help you avoid.

We have an occasional need to print and copy in colour but I am concerned that if we introduce a colour facility our staff will use it wastefully and our costs will spiral out of control. Any suggestions?

Where do we start? This is probably the most frequently asked question we receive and often from companies who are one step ahead/behind you in that they are now suffering runaway costs. Colour prints and copies are approximately 10 times the price of black so this is a worthwhile subject to consider. Approaching the subject in advance as you are certainly helps. Most multi functional devices (Certainly all Canons) have an accounting system integral to the machine which will use pin numbers to allocate all copies and prints. This does add to the key strokes in all operations but gives complete visibility of use which in itself tends to be enough to promote sensible use. It also gives you the option of restricting who has access to colour.

Another option to restrict colour prints is for us to install black only print drivers for most users and only supply colour enabled drivers to those who are deemed to need it. This has the advantage of not needing to input pin numbers but you do lose the detailed reporting that goes with it. For larger organisations a dedicated print management software will usually pay for itself. On a basic level this will tell you exactly who prints what, from which application to which printer. It can allocate costs dependent on whether it was colour, double siding on letterhead etc.

If you want to be more proactive it can redirect prints or simply advice with a pop up which print device would be more effective. You can set best practice rules such as; All prints from outlook to be black and white and double sided. All print runs over 10 pages to be sent to the most cost effective printer. If you would like more information please do not hesitate to call.

I have a Canon GP55. is it worth getting it serviced? (This could equally apply to GP30, GP50, GP215 and all machines prefixed with an NP)

In a word. No! Our recommendation would be to run it into the ground. When it does give up the ghost please give us a call however assuming your usage is very low (hence the machine this old) our most likely advice will be to get a personal copier from a company like Office World or Staples. They are cheap to buy and reliable on low volumes. They are not suitable if you produce more than 700 copies/prints per month as the running costs are high but otherwise they are ideal.

I select stapling in the print driver. The MFD prints multiple sets out but staples them all together?

Deselect collate on the first options box when selecting which printer to use. This is a Microsoft collate and conflicts with the MFD which will collate by default.

Why does my Excel job print in b/w when I select colour in the print driver?

When printing entire workbook, Excel treats each worksheet as a separate job and uses the colour setting for the first worksheet only. After this it reverts back to defaults for the other worksheets being (ie B/W).

How do I do a colour print?

In properties of the print driver under quality there is a colour tab. Select Auto colour in here. If you have a mixture of B/W and Colour documents then the MFD will detect this and print appropriately.

My copier start button is orange and won’t allow selection?

Check in the bottom of the screen that the scan is not online. If it is, then select the scan tab and turn offline.

Can I see how much toner is left in my MFD?

Yes. On the copier display is a system monitor button which contains a consumables button. This will give an indication on toner and staple levels. Another way is to access the RUI of the MFD by entering the IP Address of the MFD into a web browser. This allows access to meter readings, toner levels, job status and much, much, more.

When I select tray 2 for headed paper, why does my job still print on plain from tray 1?

This is a common problem and is generally cause by the page set-up of the document in Microsoft Word being defaulted to the wrong paper size or set to a tray 1 by default. These settings will override anything in the properties of the MFD.

I have black lines on my page when using the ADF. Can I clean anything to resolve this?

If the lines appear when using the ADF and not the platen glass, it’s generally caused by the small scan glass on the left hand side of the main platen glass. Give this a wipe with a damp cloth.

The red light flashes on the operation panel and won’t print out my job. What can I do?

Push the system monitor button and check the message on the top left. This will indicate which paper size and to which drawer it’s trying to print to. Make sure this corresponds with the paper you have loaded in the trays.

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Condor Office Solutions for photocopiers and printers in Southampton, Portsmouth, Bournemouth, Basingstoke, Winchester, Poole, Andover, Chichester, Salisbury, Hampshire and Dorset.